Thank you for choosing modernos.shop, our modern lifestyle shopping platform. We are committed to providing you with high-quality products and services. Below are our refund policies:
- Refund Request Period
Customers have 30 days to submit a refund request after receiving the product. Requests submitted after this period will be considered invalid. - Applicable Conditions
Refunds are applicable in the following situations:
The product is defective or damaged.
The received product does not match your order.
The product failed to arrive within the promised time (limited to extreme cases).
Please note that the following products are not eligible for a refund:
Opened or used items.
- Refund Process
If you wish to request a refund, please follow these steps:
Contact Customer Service: Submit your refund request via our customer service email address, including your order number and the reason for the request.
Return the Product: Return the product to the designated return address as instructed by customer service. Please ensure the product remains in its original packaging and unused condition.
Confirm Receipt: Once we receive the returned product, we will inspect it. If it meets the refund criteria, we will process your refund request within 5-7 business days.
- Refund Method
Refunds will be processed through your original payment method. The arrival time depends on the processing time of your bank or payment service provider. - Shipping Policy
Return shipping costs incurred due to our errors (such as sending the wrong item or product quality issues) will be borne by us. In other cases, return shipping costs are the responsibility of the customer. - Undelivered Products
If your package fails to arrive in transit due to an incomplete address or other reasons and is returned to our warehouse, we will contact you to process a refund or reshipment. - Customer Satisfaction Guarantee
We hope you are satisfied with your purchase. If you have any further questions or concerns about the product, please feel free to contact customer service, and we will do our best to provide a solution.
Thank you for your understanding and support. Please feel free to contact us with any questions!
